Questions

Regular credits are personal, but they can be used to book a guest if you are also attending the same class. However, credits included in a membership are strictly for your own use and cannot be shared.

Yes, in special cases like pregnancy or injury. We may ask for a doctor's note and can sometimes say no. Vacation or short-term illness are not valid reasons. Contact us if you want to request a pause.

You can usually cancel with 1 month notice. Your membership stays active until the end of the following month. Example: Cancel on February 20 → ends March 31. If you have a fixed-term membership, you can't cancel until it's over.

- Cancel at least 5 hours before → full refund. (Single purchases and credits are returned as new credits.) - Cancel less than 5 hours before → no refund. But, your spot can go to someone else.

Regular credits are valid for 6 months from the purchase date. Credits included in a credit membership are only valid during the month stated in the membership.

- Credits or credit membership: You lose the credit you used to book. - Regular membership: If you miss 3 classes or cancel late (less than 5 hours before) in the same month → you can't book new classes for 2 weeks.

Usually, yes. Some special classes may cost more credits. Some less popular time slots may cost fewer credits.

- Yes, you can join the waitlist. - If a spot becomes available more than 7 hours before → you're booked automatically. - If a spot becomes available less than 7 hours before → you'll get a push/email and must book it yourself. First come, first served. - The usual cancellation rules apply if you get a spot from the waitlist.

All you need to bring is yourself! Grip socks are required for all Reformer Pilates classes for both hygiene and safety. If you don't have a pair, they are available to purchase at the studio.

We don't have showers or dedicated changing rooms at the studio. However, we do have a locker area with secure lockers where you can store your belongings. Please bring your own padlock if you would like to lock your locker. For the smoothest experience, we recommend arriving already dressed and ready for class.